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FAQ

What is SmartRide®?

SmartRide® is a turnkey employee ride share program that allows them to earn award points by using alternative modes of transportation to and from work each day. Alternative transportation forms include carpooling, public transportation, biking and walking.


How do I enroll?

You need to enroll in the rideshare program via the Ride share administrator at your company. Depending on the SmartRide® solution your company has opted for, it may be online or via a paper-based enrollment form.


How do I report my participation days?

Once you are enrolled in the program, you will be allowed to either enter your participation via our SmartRide® Program online system or you can fill out your company's monthly ride share form and fax or mail it to us at SmartRide® Award HQ.


How do I know how many points that I have accumulated in my account?

There are three ways to verify your point balance:

  1. A monthly point statement will be generated for you;


  2. You can verify your point balance via the SmartRide® Online Program;


  3. You can call SmartRide® Award Headquarters and one of our representatives can provide you that information.

What can I redeem my points for?

Your company’s program administrators will have the option of selecting an offering of gift cards, Visa, MasterCard and AMEX Bank Debit Cards, Brand Name Products. Each program has a selection of rewards specific to their program.


How do I redeem my points?

You can redeem your points by using SmartRide® the awards portal in the online SmartRide® Program or, if your company is using a paper-based system you can use the award redemption form on the back of your monthly statement. Every program is different and the awards offered in your program are selected by your program administrators.



Phone: 800-667-2214 (TOLL FREE)
Email: info-smartride@patriotllc.com
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